Terms of service

HOME BY VALTRESSA — TERMS OF SERVICE
Last updated: October 10, 2026

About this store
Home by Valtressa sells home lighting and practical household products at homebyvaltressa.com. Contact us at info@valtressagroup.com with questions about these terms or an order.

Products and ordering
Read each product page for the selected finish, quantity, dimensions, included accessories and delivery estimate before ordering. Images may show suggested uses or other variants; the selected option and written description identify what is included. Screen settings can affect displayed colors. We do not claim that products have been personally tested unless the listing expressly says so. Use products only as instructed and follow the stated care and safety information.

Prices and payment
Prices are shown in US dollars. Applicable shipping charges and taxes, if any, are shown at checkout before payment. Prices and availability may change for future orders. Payment is processed through the payment options offered at checkout. Please provide accurate order, delivery and contact details. An automated order acknowledgment confirms receipt of your order. If we discover a material listing error, unavailable stock or a delivery problem, we will contact you to arrange a correction or cancellation and refund rather than substitute a different product or shipping origin without your agreement.

Shipping
Our Shipping Policy and the estimate on the product page describe delivery coverage and expected timing. Estimates are not guaranteed arrival dates. Selected products ship from US inventory; other products ship from China as stated on their pages. Processing and transit times are separate. We currently serve the contiguous United States and Washington, DC, subject to the address restrictions in our Shipping Policy. Contact us promptly if your parcel is missing, damaged or incorrect.

Returns, refunds and cancellations
Our Refund Policy explains the 30-day return window, eligibility and return process. Contact info@valtressagroup.com before sending an item back so we can provide the appropriate US return instructions. Customers pay return postage for eligible change-of-mind returns; we cover resolutions for damaged or incorrect items as described in that policy. Cancellation requests should be sent promptly; we may be unable to stop an order that has already entered fulfillment. Nothing in these terms limits rights available under applicable consumer law.

Privacy
Our Privacy Policy describes how customer information is handled. Do not send payment-card details, passwords or sensitive identity documents by email.

Acceptable use
Do not use the store for unlawful activity, interfere with its operation, attempt unauthorized access, or submit fraudulent orders. Content and branding on this site may not be reused commercially without permission from the relevant rights holder.

Changes and contact
We may update these terms for future use of the store. The version in effect when you place an order applies to that order. Questions or complaints can be sent to info@valtressagroup.com. Our Contact Information, Shipping, Refund and Privacy policies are available in the website footer.