Refund policy

30-day returns

You may request a return within 30 days after your order is delivered. To start, email info@valtressagroup.com with your order number and the item you would like to return.

For a change-of-mind return, keep the item complete and in its original condition, with the included accessories and packaging. You are responsible for return postage. Please use a tracked service and retain your proof of shipment.

Return instructions

Please contact us before sending an item back. We will provide the appropriate US return address and instructions. Do not send a return to an address printed on the supplier packaging without contacting us first.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, email us with your order number and a description of the issue. Photos of the item and packaging can help us review it. We will arrange the appropriate resolution and cover any return postage required for these issues.

Refunds

Once your return has been received and reviewed, we will let you know the outcome. Approved refunds are sent to your original payment method. Your bank or payment provider may take additional time to show the credit.

This policy does not limit any rights you have under applicable law.

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